Peace of mind, guaranteed
Eva Warranty
We feel you. You want to relax and put your feet up, knowing that you’re covered if anything happens to your furniture. No worries. So, what warranty does Eva offer?
The short answer...
Product Warranty
Eva Mattress 12 years
Eva Timber Bed Frame 5 years
All Day Sofa 10 years
Everyday Sofa 5 years
Hideaway Tables 3 years
Bedding Sets 1 year
Eva Pillow 2 years
Looking for the long answers?
Pick a product to learn more
Mattress
All Day Sofa
Everyday Sofa
Bed Frame
Coffee Table
Side Table
Pillow
Bedding Sets
Eva Mattress Warranty
Eva provides a 12-year warranty on Eva Mattresses purchased online from www.eva.com.au. This warranty covers the original purchaser with respect to a mattress that has at all times been used for normal domestic use and treated in accordance with our the Eva Mattress FAQ and care instructions.
Please note: The Eva Mattress is recommended for use on flat, solid surfaces. Flexi slats, sprung slats or adjustable bed frames will not adequately support the mattress and are considered incorrect bed frame use. For slatted frames, ensure the slats are no more than 8cm apart. The warranty is void in the case of incorrect bed frames use.
What's covered?
Body impressions or visible indentation or sag in the mattress surface, while no weight is applied of greater than 3.5 cm.
The mattress being shorter than the Australian standard in any one direction by more than 5cm when measured from tape to tape.
The mattress failing to inflate to its full size after a period of 60 days of regular use.
What's not covered?
Minor imperfections that do not affect the performance of the bed. These include slight variations to size and colour.
Incorrect bed frame use
Odour. Some materials have a natural odour.
Damage caused by the incorrect opening of the mattress or failing to follow delivery and unpacking instructions.
Damage caused by abusive handling, misuse or failure to use the mattress with the proper foundation or frame, including an adjustable bed frame, that has support including centre support.
Use for commercial, rental or other business purposes (including but not limited to hotel use, Airbnb etc.). In such cases, the warranty period is 12 months.
Standard softening of the mattress after extensive use. Mattresses have a break in period where they will conform to your body's natural contours and weight, essentially tailoring itself to you. Up to 3.5cm is perfectly normal and the mattress is only deemed faulty if a permanent indent is apparent over 3.5cm.
Evidence of a Defect and any claims must be sent to hello@eva.com.au.
All Day Sofa Warranty
Eva provides the following warranties on Eva Sofas purchased online from www.eva.com.au:
Frame structure: 5 Year Limited Warranty
Fabric: 10 Year Limited Warranty (version 1 of the product - sold up until 14 February 2022), 5 Year Limited Warranty (version 2 of the product - sold from 15 February 2022 onward)
Soft furnishings such as foam, cushion fillings, fabric covers, stitching: 2 Year Limited Warranty
Other components such as: zips, springs, suspension, legs: 2 Year Limited Warranty
This warranty covers the original purchaser with respect to a sofa that has at all times been used for normal domestic use and treated in accordance with the Eva All Day Sofa FAQ and care instructions.
What's covered?
Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
Severe cracks, breaks and faults that impact the sofas functionality or safety.
What's not covered?
Variations in exact wood colour and grain.
Variations in exact fabric colours
Damages caused by physical abuse, negligence, improper installation or misuse.
Damage caused by institutional or commercial use.
Damage caused by alterations, modifications or tampering of the product or where the product is used in a manner not fit for its intended purposes.
Replacement of any non-defective pieces of the sofa (for example, if one component of the sofa is defective, then we will replace the defective component only).
Normal signs of wear and tear, for example, minor scuffing or fading over time or the softening of foam and fillings to form the shape of the user over time
Eva will not accept exchanges for another size when the bundle deal is purchased. Evidence of a Defect and any claims must be sent to hello@eva.com.au. In the event of a Defect, Eva's sole and exclusive liability and your sole remedy under this Warranty will be, at Eva’s option, to provide a replacement sofa.
Everyday Sofa Warranty
Eva provides the following warranties on the Everyday Sofa purchased online from www.eva.com.au:
Frame structure: 5 Year Limited Warranty
Fabric: 5 Year Limited Warranty
Soft furnishings such as foam, cushion fillings, fabric covers, stitching: 2 Year Limited Warranty
Other components such as: zips, springs, suspension, legs: 2 Year Limited Warranty
This warranty covers the original purchaser with respect to a sofa that has at all times been used for normal domestic use and treated in accordance with the Everyday Sofa FAQ and care instructions.
What's covered?
Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
Severe cracks, breaks and faults that impact the sofas functionality or safety.
What's not covered?
Variations in exact wood colour and grain.
Variations in exact fabric colours
Damages caused by physical abuse, negligence, improper installation or misuse.
Damage caused by institutional or commercial use.
Damage caused by alterations, modifications or tampering of the product or where the product is used in a manner not fit for its intended purposes.
Replacement of any non-defective pieces of the sofa (for example, if one component of the sofa is defective, then we will replace the defective component only).
Normal signs of wear and tear, for example, minor scuffing or fading over time or the softening of foam and fillings to form the shape of the user over time
Eva will not accept exchanges for another size when the bundle deal is purchased. Evidence of a Defect and any claims must be sent to hello@eva.com.au. In the event of a Defect, Eva's sole and exclusive liability and your sole remedy under this Warranty will be, at Eva’s option, to provide a replacement sofa.
Timber bed frame Warranty
Eva provides a 5 -year warranty on Eva Timber Bed Frames purchased online from www.eva.com.au.This warranty covers the original purchaser with respect to a bed frame that has at all times been used for normal domestic use and treated in accordance with our the Eva Timber Bed Frame FAQ and care instructions.
What's covered?
Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
Severe cracks, breaks and faults that impact the bed frames functionality or safety.
What's not covered?
Variations in exact wood colour and grain.
Damages caused by physical abuse, negligence, improper installation or misuse.
Damage caused by institutional or commercial use.
Damage caused by alterations, modifications or tampering of the product or where the product is used in a manner not fit for its intended purposes.
Replacement of any non-defective pieces of the bed frame (for example, if only one component of the bed frame is defective, then we will replace the defective component only).
Normal signs of wear and tear, for example, minor scuffing or fading over time.
Eva will not accept exchanges for another size when the bundle deal is purchased.
Evidence of a Defect and any claims must be sent to hello@eva.com.au. In the event of a Defect, Eva's sole and exclusive liability and your sole remedy under this Warranty will be, at Eva’s option, to provide a replacement bed frame.
Coffee Table Warranty
Eva provides a 3-year warranty on the Hideaway Table (square, long, side) purchased online from www.eva.com.au. This warranty covers the original purchaser with respect to a table that has at all times been used for normal domestic use and treated in accordance with the Hideaway Table FAQ and care instructions.
What's covered?
Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
Severe cracks, breaks and faults that impact the tables functionality or safety.
What's not covered?
Variations in exact wood colour and grain.
Damages caused by physical abuse, negligence, improper installation or misuse.
Damage caused by institutional or commercial use.
Damage caused by alterations, modifications or tampering of the product or where the product is used in a manner not fit for its intended purposes.
Replacement of any non-defective pieces of the table (for example, if one component of the table is defective, then we will replace the defective component only).
Normal signs of wear and tear, for example, minor scuffing or fading over time.
Eva will not accept exchanges for another size when the bundle deal is purchased. Evidence of a Defect and any claims must be sent to hello@eva.com.au. In the event of a Defect, Eva’s sole and exclusive liability and your sole remedy under this Warranty will be, at Eva’s option, to provide a replacement table.
Side Table Warranty
Eva provides a 3-year warranty on the Hideaway Table (square, long, side) purchased online from www.eva.com.au. This warranty covers the original purchaser with respect to a table that has at all times been used for normal domestic use and treated in accordance with the Hideaway Table FAQ and care instructions.
What's covered?
Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
Severe cracks, breaks and faults that impact the tables functionality or safety.
What's not covered?
Variations in exact wood colour and grain.
Damages caused by physical abuse, negligence, improper installation or misuse.
Damage caused by institutional or commercial use.
Damage caused by alterations, modifications or tampering of the product or where the product is used in a manner not fit for its intended purposes.
Replacement of any non-defective pieces of the table (for example, if one component of the table is defective, then we will replace the defective component only).
Normal signs of wear and tear, for example, minor scuffing or fading over time.
Eva will not accept exchanges for another size when the bundle deal is purchased. Evidence of a Defect and any claims must be sent to hello@eva.com.au. In the event of a Defect, Eva’s sole and exclusive liability and your sole remedy under this Warranty will be, at Eva’s option, to provide a replacement table.
Pillow Warranty
Eva provides a 2-year warranty on pillows purchased online from www.eva.com.au.
What's covered?
Any manufacturer defect which affects the use or function of the Eva Pillow.
Any manufacturing defect in the zipper assembly or the fabric of the pillow cover (which will entitle you to a replacement cover).
What's not covered?
Normal wear and tear as a result of washing and intended use.
Any damages caused by improper washing
Comfort preference
Physical abuse or damage to the pillow, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided that the defect is caused by such abuse or damage.
Damage caused by commercial use, such as in a hotel or store.
Minor imperfections and slight cosmetic flaws, including minor discolouring.
Normal wear and tear that occurs over time.
Pilling and abrasion caused by rubbing and washing.
Evidence of a Defect and any claims must be sent to hello@eva.com.au. In the event of a Defect, Eva's sole and exclusive liability and your sole remedy under this pillow Warranty will be to provide, at the discretion of Eva a replacement pillow or pillow cover.
Bedding Sets Warranty
Eva provides a 1-year warranty on sheets, duvet and pillow cases purchased from www.eva.com.au.
What's covered?
Any physical flaw in the fabric material that causes the fabric to split or tear in half.
Any manufacturing defect in the duvet cover such as fabric tearing.
What's not covered?
Normal wear and tear as a result of washing and intended use.
Any damages caused by improper washing
Comfort preference
Physical abuse or damage to the sheets, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided that the defect is caused by such abuse or damage.
Damage caused by commercial use, such as in a hotel or store.
Minor imperfections and slight cosmetic flaws
Normal wear and tear that occurs over time
Pilling and abrasion caused by rubbing and washing
Evidence of a Defect and any claims must be sent to hello@eva.com.au.