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Delivery Information

We offer fast delivery across Australiia, with free delivery to metro locations

Christmas & New Year Holidays

As our freight and warehouse team take a well-deserved break, we thank you for your patience as our deliveries take a little longer than expected.

For products in-stock

To get your order delivered before Christmas, metro customers can place orders until 21st December, whilst regional customers have until 7th December. Orders after 28th December will likely be delivered after 5th January 2024.

Other need-to-know things

For products not-in-stock, add your product to cart and type in your address at checkout to gauge delivery estimates. We are closed for the following public holidays: Monday 25th December, Tuesday 26h December and Monday 1st January 2024. Please see below for delivery estimates from despatch:

Metro Regional
VIC | NSW | SAOrder before 4pm for next day business delivery 6- 12 business days
QLDOrder before 4pm for next day business delivery 8 - 14 business days
WA | TASOrder before 4pm for next day business delivery 11 - 16 business days
ACTDeliveries to the ACT are fulfilled from our Sydney warehouse and transported via our regional freight partner. Due to this, they are classified as regional deliveries. 8-14 business days

Metro Delivery

Most of our products are in stock, ready to deliver to your door the next serviced business day.

For accurate delivery estimates, add an item to your cart, proceed to checkout and we'll give you the best estimate according to your postcode. Most of our products are in stock, ready to deliver to your door next day.

Please note: Saturday delivery is available in some VIC & NSW metro areas at a fee of $40. For free delivery, please select a weekday delivery date.

Some metro areas also fall within a limited serviced metro region, and this means delivery is subject to our freight partner's schedule (certain days of the week).

Frequently Asked Questions

More faqs

How can I track my order?

You’ll be kept in the loop the whole way through. Customers in metro Sydney, Melbourne, Brisbane, Adelaide and Perth will receive a text message from our couriers with GPS tracking.

For smaller products such as linen, this will be shipped via Australia Post and you will receive a tracking link once dispatched.

How far in advance can i order?

At checkout, prior to payment you will be able to see your delivery options.

You can select a desired delivery date up to three (3) months in advance.

What should I expect?

When your goods are on board for delivery, you’ll receive a text message with updated tracking information. We recommend keeping your phone handy, as the courier driver will call you 30 minutes before delivery.If you can’t be home to receive your delivery, you may be able to qualify for an Authority To Leave (ATL). This applies to secure, ground-level homes and is at the discretion of the courier. Unfortunately, ATL does not include most apartment buildings. If you do not qualify for ATL, please ensure someone is home to receive your delivery otherwise a re-delivery fee may occur.

Please note, our freight partner offers a ‘to the door’ but not ‘to the room’ service. For a unit, this is the front door of your building.

To rearrange your delivery, please notify our customer support team at least 24 hours before the scheduled time.

What if there's an issue with my delviery?

Please contact our customer support team at hello@eva.com.au or (03) 6361 4382.

If you believe you’ve received the wrong product, you’re missing an item or something is damaged please contact us within 48 hours of receiving your Eva products.

Furniture & mattress delivery info

Your Eva Mattress comes in a box fitted with a handle and wheels. However, it is a heavier item and can weigh up to 60kg depending on the size. We recommend arranging for someone to help you on the day!If you have ordered a pillow as well, it will be delivered with your mattress.

Furniture will come in multiple boxes. Some of the larger ones can weigh a lot. We recommend arranging for someone to help you on the day!

Linen & pillow delivery info

If you have purchased an Eva Pillow, Sheet or Duvet Set, it will be delivered with Australia Post.

Once the items have been dispatched, you will receive an email confirmation with a tracking link. 

Estimated delivery times with Australia Post are 3-5 business days.

Is my location metro or regional?

Metro and Regional categorisations are calculated according to our delivery partners and help us provide you the most relevant information.

Deliveries to the ACT are fulfilled from our Sydney warehouse and transported via our regional freight partner. Due to this they are classified as Regional deliveries, and incur a $99 regional shipping fee.

Please proceed through checkout for most the most accurate delivery estimates, or reach out to the CX team at hello@eva.com.au.

Regional Delivery

For regional delivery, delivery charges start from $99. For accurate delivery estimates, add an item to your cart, proceed to checkout and we'll give you the best estimate according to your postcode. This fee is non-refundable should you decide to return your Eva product.

Some regional orders may be delivered in more than one shipment, and may be delivered on different days.

We try our best to deliver to everywhere and everyone we can, but unfortunately this isn't always possible. For customers living in certain regional locations (such as Limited Service Areas listed here), your delivery may need to be collected from the nearest warehouse or may incur additional fees for delivery. We'll let you know at checkout when you enter your address if this applies to you.

Frequently Asked Questions

More FAQS

What should I expect?

Our freight partners are currently taking extra precautions to keep our customers safe and delivery times may be affected. We’ll do our best to keep you in the loop of any last-minute delays or delivery changes, and are working hard to get your order to you as soon as possible. We kindly ask you please allow for a potential delay of 2 to 5 business days.

We’ve partnered with some of Australia’s best rural delivery providers to ensure you receive your Eva products as soon as possible! Whilst we will do our best to organise delivery close to your preferred date, we are only able to provide an estimated time frame for delivery.

We understand life is busy, so if you can’t be home to receive your delivery, you may be able to qualify for an Authority To Leave (ATL). This applies to secure, ground-level homes and is at the discretion of the courier. Unfortunately, ATL does not include most apartment buildings.

Our freight partners offer a ‘to the door’ but not ‘to the room’ service. For a unit, this is the front door of your building.

What if there's an issue with my delviery?

Please contact our customer support team at hello@eva.com.au or (03) 6361 4382.

If you believe you’ve received the wrong product, you’re missing an item or something is damaged please contact us within 48 hours of receiving your Eva products.

Furniture & mattress delivery info

Your Eva Mattress comes in a box fitted with a handle and wheels. However, it is a heavier item and can weigh up to 60kg depending on the size. We recommend arranging for someone to help you on the day!

Furniture will come in multiple boxes. Some of the larger ones can weigh a lot. We recommend arranging for someone to help you on the day!

Linen & pillow delivery

If you have purchased an Eva Pillow, Sheet or Duvet Set, it will be delivered with Australia Post.

Once the items have been dispatched, you will receive an email confirmation with a tracking link. 

Estimated delivery times with Australia Post are 3-5 business days.

Is my location metro or regional?

Metro and Regional categorisations are calculated according to our delivery partners and help us provide you the most relevant information. Please proceed through checkout for most the most accurate delivery estimates, or reach out to the CX team at hello@eva.com.au.

Do you deliver to all regional locations?

Whilst we try our best to service all of Australia, sometimes this isn't always possible and we will let you know if we are unable to fulfil your area.

In some situations, this might mean working with us to pay for delivery instead of cancelling your order entirely. Feel free to reach out to our customer support team to discuss options.

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Phone

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9am to 5pm AEST
03 6361 4382

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