Metro and Regional categorisations are calculated according to our delivery partners and help us provide you the most relevant information.

Deliveries to the ACT are fulfilled from our Sydney warehouse and transported via our regional freight partner. Due to this they are classified as Regional deliveries, and incur a $129 regional shipping fee.

Please proceed through checkout for most the most accurate delivery estimates, or reach out to the CX team at hello@eva.com.au.

You’ll be kept in the loop the whole way through. Customers in metro Sydney, Melbourne, Brisbane, Adelaide and Perth will receive a text message from our couriers with GPS tracking.

For smaller products such as linen, this will be shipped via Australia Post and you will receive a tracking link once dispatched.

At checkout, prior to payment you will be able to see your delivery options.

You can select a desired delivery date up to three (3) months in advance.

When your goods are on board for delivery, you’ll receive a text message with updated tracking information. We recommend keeping your phone handy, as the courier driver will call you 30 minutes before delivery.If you can’t be home to receive your delivery, you may be able to qualify for an Authority To Leave (ATL). This applies to secure, ground-level homes and is at the discretion of the courier. Unfortunately, ATL does not include most apartment buildings. If you do not qualify for ATL, please ensure someone is home to receive your delivery otherwise a re-delivery fee may occur.

Please note, our freight partner offers a ‘to the door’ but not ‘to the room’ service. For a unit, this is the front door of your building.

To rearrange your delivery, please notify our customer support team at least 24 hours before the scheduled time.

Please contact our customer support team at hello@eva.com.au or (03) 6361 4382.

If you believe you’ve received the wrong product, you’re missing an item or something is damaged please contact us within 48 hours of receiving your Eva products.

Your Eva Mattress comes in a box fitted with a handle and wheels. However, it is a heavier item and can weigh up to 60kg depending on the size. We recommend arranging for someone to help you on the day!If you have ordered a pillow as well, it will be delivered with your mattress.

Furniture will come in multiple boxes. Some of the larger ones can weigh a lot. We recommend arranging for someone to help you on the day!

If you have purchased an Eva Pillow, Sheet or Duvet Set, it will be delivered with Australia Post.

Once the items have been dispatched, you will receive an email confirmation with a tracking link. 

Estimated delivery times with Australia Post are 3-5 business days.