Delivery Information

We offer fast delivery across Australiia, with free delivery to metro locations

Metro Delivery

Most of our products are in stock, ready to deliver to your door the next serviced business day.

Metro and regional categorisations are calculated according to our delivery partners. For accurate delivery estimates, add an item to your cart, proceed to checkout and we'll give you the best estimate according to your postcode.

Please note: Some metro areas fall within a limited serviced metro region, which means delivery is subject to our freight partner's schedule (certain days of the week) and will attract a $99 delivery fee. Saturday delivery is available in some VIC & NSW metro areas at a fee of $89. For free delivery, please select a weekday delivery date.

Frequently Asked Questions

More faqs

Is my location metro or regional?

Metro and Regional categorisations are calculated according to our delivery partners and help us provide you the most relevant information.

Deliveries to the ACT are fulfilled from our Sydney warehouse and transported via our regional freight partner. Due to this they are classified as Regional deliveries, and incur a $99 regional shipping fee.

Please proceed through checkout for most the most accurate delivery estimates, or reach out to the CX team at hello@eva.com.au.

How can I track my order?

You’ll be kept in the loop the whole way through. Customers in metro Sydney, Melbourne, Brisbane, Adelaide and Perth will receive a text message from our couriers with GPS tracking.

For smaller products such as linen, this will be shipped via Australia Post and you will receive a tracking link once dispatched.

How far in advance can i order?

At checkout, prior to payment you will be able to see your delivery options.

You can select a desired delivery date up to three (3) months in advance.

What should I expect?

When your goods are on board for delivery, you’ll receive a text message with updated tracking information. We recommend keeping your phone handy, as the courier driver will call you 30 minutes before delivery.If you can’t be home to receive your delivery, you may be able to qualify for an Authority To Leave (ATL). This applies to secure, ground-level homes and is at the discretion of the courier. Unfortunately, ATL does not include most apartment buildings. If you do not qualify for ATL, please ensure someone is home to receive your delivery otherwise a re-delivery fee may occur.

Please note, our freight partner offers a ‘to the door’ but not ‘to the room’ service. For a unit, this is the front door of your building.

To rearrange your delivery, please notify our customer support team at least 24 hours before the scheduled time.

What if there's an issue with my delivery?

Please contact our customer support team at hello@eva.com.au or (03) 6361 4382.

If you believe you’ve received the wrong product, you’re missing an item or something is damaged please contact us within 48 hours of receiving your Eva products.

Furniture & mattress delivery info

Your Eva Mattress comes in a box fitted with a handle and wheels. However, it is a heavier item and can weigh up to 60kg depending on the size. We recommend arranging for someone to help you on the day!If you have ordered a pillow as well, it will be delivered with your mattress.

Furniture will come in multiple boxes. Some of the larger ones can weigh a lot. We recommend arranging for someone to help you on the day!

Linen & pillow delivery info

If you have purchased an Eva Pillow, Sheet or Duvet Set, it will be delivered with Australia Post.

Once the items have been dispatched, you will receive an email confirmation with a tracking link. 

Estimated delivery times with Australia Post are 3-5 business days.

Regional Delivery

Regional delivery charges start from $99. For accurate delivery estimates, add an item to your cart, proceed to checkout and we'll give you the best estimate according to your postcode. This fee is non-refundable should you decide to return your Eva product.

Some regional orders may be delivered in more than one shipment, and may be delivered on different days.

We try our best to deliver to everywhere and everyone we can, but unfortunately this isn't always possible. For customers living in certain regional locations (such as Limited Service Areas listed here), your delivery may need to be collected from the nearest warehouse or may incur additional fees for delivery. We'll let you know at checkout when you enter your address if this applies to you.

Frequently Asked Questions

More FAQS

What should I expect?

At checkout, you will be given a business date estimate which begins from when your order is dispatched.

Once despatched, you'll receive an SMS which will give you a reference to track your order via our freight partner's website.

Whilst we will do our best to organise delivery close to your preferred date, regional deliveries are only an estimate as it is dependant on our freight partner's delivery schedule in your area.

We understand life is busy, so if you can’t be home to receive your delivery, you may be able to qualify for an Authority To Leave (ATL). This applies to secure, ground-level homes and is at the discretion of the courier. Unfortunately, ATL does not include most apartment buildings.

Our freight partners offer a ‘to the door’ but not ‘to the room’ service. For a unit, this is the front door of your building.

What if there's an issue with my delivery?

Please contact our customer support team at hello@eva.com.au or (03) 6361 4382.

If you believe you’ve received the wrong product, you’re missing an item or something is damaged please contact us within 48 hours of receiving your Eva products.

Furniture & mattress delivery info

Your Eva Mattress comes in a box fitted with a handle and wheels. However, it is a heavier item and can weigh up to 60kg depending on the size. We recommend arranging for someone to help you on the day!

Furniture will come in multiple boxes. Some of the larger ones can weigh a lot. We recommend arranging for someone to help you on the day!

Linen & pillow delivery

If you have purchased an Eva Pillow, Sheet or Duvet Set, it will be delivered with Australia Post.

Once the items have been dispatched, you will receive an email confirmation with a tracking link. 

Estimated delivery times with Australia Post are 3-5 business days.

Is my location metro or regional?

Metro and Regional categorisations are calculated according to our delivery partners and help us provide you the most relevant information. Please proceed through checkout for most the most accurate delivery estimates, or reach out to the CX team at hello@eva.com.au.

Do you deliver to all regional locations?

Whilst we try our best to service all of Australia, sometimes this isn't always possible and we will let you know if we are unable to fulfil your area.

In some situations, this might mean working with us to pay for delivery instead of cancelling your order entirely. Feel free to reach out to our customer support team to discuss options.

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