When your goods are on board for delivery, you’ll receive a text message with updated tracking information. We recommend keeping your phone handy, as the courier driver will call you 30 minutes before delivery. 

If you can’t be home to receive your delivery, you may be able to qualify for an Authority To Leave (ATL). This applies to secure, ground-level homes and is at the discretion of the courier. Unfortunately, ATL does not include most apartment buildings. If you do not qualify for ATL, please ensure someone is home to receive your delivery otherwise a re-delivery fee may occur.

Please note, our freight partner offers a ‘to the door’ but not ‘to the room’ service. For a unit, this is the front door of your building. 

To rearrange your delivery, please notify our customer support team at least 24 hours before.

Your Eva Mattress comes in a box fitted with a handle and wheels. However, it is a heavier item and can weigh up to 60kg depending on the size. We recommend arranging for someone to help you on the day! 

If you have ordered a pillow, it will be delivered with your mattress.

The Eva Timber Bed Base will arrive in 4 cartons. The biggest carton measures up to 2.2m and weighs 18kg. We recommend arranging for someone to help you on the day! 

If you have purchased an Eva Pillow, Sheet or Duvet Set, it will be delivered with Australia Post. Once the items have been dispatched, you will receive an email confirmation with a tracking link. Estimated delivery times with Australia Post are 3-5 business days.